Refund and Returns Policy

TThank you for choosing Supeboy! We are committed to providing you with high-quality paddleboards and related products. To ensure a smooth shopping experience, please review our refund and returns policy below.

1. Return Conditions
We accept returns under the following conditions:

• Unused and Undamaged: The product must be in its original condition, unused, with intact packaging, including all accessories, tags, and original packaging.
• Time Limit: Return requests must be submitted within 15 days from the date of product receipt.
• Quality Issues: If the product has manufacturing defects or is damaged upon receipt, please contact us within 30 days of receiving the product.

2. Non-Returnable Items
The following situations are not eligible for returns or refunds:

• Returns due to personal reasons (e.g., dislike of color or size) that are not related to quality issues.
• Products that have been used, damaged, or are missing original packaging, accessories, or tags.
• Orders beyond the 15-day return period.
• Promotional or clearance items (subject to order page specifications).

3. Return Process
To initiate a return, please follow these steps:

1. Contact Customer Service: Reach out to us via email (tesla@supeboy.com) or phone (+86 13713252727), providing your order number and reason for return.
2. Obtain Return Authorization: We will review your request and provide a Return Merchandise Authorization (RMA) number and return address.
3. Ship the Product: Securely package the product and ship it back using a trackable courier service. Return shipping costs are borne by the customer (except for quality issues).
4. Inspection and Refund: Upon receiving the return, we will inspect the product and process the refund within 5–7 business days. Refunds will be issued to the original payment method.

4. Returns for Quality Issues
If a product has manufacturing defects or is damaged during shipping, please contact us within 30 days of receipt, providing photos or videos of the issue. We will provide a free return shipping label or arrange for a replacement, subject to customer service communication.

5. Refund Processing Time
Refunds will be processed within 5–7 business days after we receive and inspect the returned product. The refund amount will be credited to the original payment method, with actual receipt time varying by payment platform (typically 3–10 business days).

6. Important Notes

• Ensure returned products are clean and undamaged, as this may affect refund eligibility.
• Supeboy covers return shipping costs for quality-related issues; customers are responsible for shipping costs for other return reasons.
• International returns may incur additional customs duties or fees; please consult customer service before returning.

Contact Us
If you have any questions, please feel free to contact the Supeboy customer service team:

Phone: +86 13713252727

Email: tesla@supeboy.com